Case Study: Patient Surge and Rising Costs Prompt Move to Telemedicine

About the Hospital

AdventHealth Murray, located in Chatsworth, Georgia, provides care to its rural residents at its 42-bed hospital. With support from Eagle Telemedicine the hospital is able to offer more shift coverage and specialties. Its sister facility, AdventHealth Gordon, cares for rural residents in a 69-bed hospital located in Calhoun, Georgia. Using Eagle Telemedicine the hospital is better equipped to support periodic high admits while reducing care delays.

Financial stability was a long-term issue that had been brewing for some time. Hospital administrators knew the cost of three full-time physicians was causing significant budget strain and with overall rising health care costs, patient surges, and the demand for specialty care, the picture wasn’t going to get any better.

Challenge

As COVID-19 took its toll on patients and hospitals, AdventHealth knew it had to turn to telemedicine to make the type of immediate changes it needed in delivery of care. The ER was being used to treat patients that should be seen by behavioral health specialists. The hospital needed the ER and all beds available to care for pandemic patients.

Solution

After reviewing all Eagle Telemedicine services available the hospital added four: TeleNocturnist, TelePsychiatry, Tele-ICU and Surge Protection, the latter designed to provide support when an event like COVID-19 occurs and causes a spike in patient volume.

Benefits & Outcomes

What Our Clients Say

— Dr. Joseph Joyave, AdventHealth Chief Medical Officer

“Eagle elevated our level of care, at the same time helping us to grow revenue. Thanks to Eagle, we’re offering more care with less financial strain.”