About the Hospital
WakeMed Health & Hospitals, based in Raleigh, North Carolina, is a comprehensive health system that includes the region’s only dedicated Children’s Emergency Department, a Level 4 Neonatal Intensive Care Unit (NICU), a Pediatric Intensive Care Unit (PICU), and an inpatient pediatric unit and an inpatient physical rehabilitation unit.
The Challenge
As a leading provider of pediatric care, WakeMed faced a significant challenge when their long-standing partner, a local neurology group, decided to shift its focus entirely to outpatient care, leaving WakeMed without inpatient pediatric neurology coverage. Introducing telemedicine as a new model of care within the pediatric population came with its own set of challenges. There was initial hesitancy from both the medical staff and the families, as the concept of remote consultations was new.
The Solution
The partnership with Eagle Telemedicine has had a positive impact on patient care and physician satisfaction at WakeMed. The introduction of 24/7 access to pediatric neurology expertise has been invaluable, allowing families to keep their children close to home while receiving expert care.
Benefits & Outcomes
- 24/7 Access to Specialists
- Keeping Care Close to Home
- Seamless Integration with Hospital EMR
